Kia West is among the top auto dealers in Canada that demonstrate excellent customer service, as rated by online consumer reviews.
FOR IMMEDIATE RELEASE
Coquitlam, BC – January 27th, 2017 – Kia West has been awarded a 2017 DealerRater Consumer Satisfaction Award, an annual recognition given to auto dealerships that deliver outstanding customer service as rated by online consumer reviews. DealerRater, the world’s leading car dealer review website, created the Consumer Satisfaction Award program to let online car shoppers instantly spot dealers that provide high-quality customer service.
Consumer Satisfaction Awards are given to the top 10 percent of U.S. new-car dealers based on their PowerScore™, as well as top independent and Canadian dealerships that receive at least 25 annual reviews and maintain an average PowerScore™ rating of 4.0 out of 5.0. The PowerScore™ is determined using a Bayesian algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2016 calendar year.
“We’d like to congratulate Kia West and all of our Consumer Satisfaction Award winners,” said DealerRater CEO Gary Tucker. “DealerRater’s extensive review database allows shoppers to identify dealerships that are providing excellent customer experiences, and it’s clear that Kia West is hitting the mark in Canada.”
Kia West has achieved consistently high scores on the DealerRater website, placing it among the top dealerships nationwide. Online shoppers visiting Kia West’s dealer page will find a “2017 Consumer Satisfaction Award winner” badge on their profile to instantly recognize it as a high quality dealership.
DealerRater features more than three million dealer reviews, and has an audience reach of more than 40 million car shoppers. “Thousands of dealers across the U.S. and Canada compete every year to win our coveted Dealer of the Year award,” says Tucker. “The Consumer Satisfaction Award is one way for today’s shoppers to instantly recognize quality customer service regardless of brand or region.”
Founded in 2002, DealerRater, a Cars.com Company, is the world’s leading car dealer review website that connects consumers with the right person at the right dealership. The site offers more than 2.5 million sales and service reviews across 41,000 U.S. and Canadian dealerships, including a network of more than 5,600 Certified Dealers. More than 14 million consumers read DealerRater content across the web each month. By offering a product suite that allows qualified dealerships to manage their reputations and achieve higher SEO rankings, DealerRater supports new customer connections by growing online presence.